Refund Policy
At WebxValley, we offer both digital and physical products. Please read our refund policy carefully before making a purchase.
Digital Products
Due to the nature of digital products such as ebooks, templates, planners, training materials, downloadable resources, and digital courses, all digital product purchases are non-refundable once the product has been delivered or accessed.
We do not accept refunds for:
- Digital downloads
- Ebooks
- Online resources
- Training materials
- Templates or planners
- Memberships or digital access products
Physical Products
For physical products such as diaries, planners, customized pens, stationery items, and branded merchandise, replacement or refund requests may be accepted only if:
- The product is damaged during delivery
- Wrong product is delivered
- Product has a manufacturing defect
Requests must be made within 48 hours of delivery with proper images or proof.
Cancellation Policy
- Orders for physical products can only be canceled before dispatch.
- Once shipped, cancellation requests will not be accepted.
- Digital product orders cannot be canceled after successful payment.
For support or refund-related inquiries:
📧 support@webxvalley.com